Information required by Specified Commercial Transactions Act (Japan)

Information required by Specified Commercial Transactions Act (Japan)

Shop Name

Langya Tech

Company Name

Langya AI Limited

Responsible Person

Tze Wai YIU

Address

Room 1104, Crawford House, 70 Queen's Road Central, Central, Hong Kong

Phone Number & WhatsApp Number

+852-9798-1891

Email Address

support@langyatech.com

Potential required fees other than product price

Consumption tax, postage, transfer fee (for bank transfer), cash on delivery fee (for cash on delivery use), and/or convenience store / Japan Post Bank payment fee.

Customs duties and taxes on imports to Japan may or may not be required, and will be decided by Japan Customs.

Defective products

Please refer to the Returns and Refunds policy, and the Warranty policy.

Return and Refund Policies

In the case of defective on arrival products and shipping errors, we will only exchange products for customers that contact us within 5 business days after the order has been delivered.

Please note that we cannot accept exchanges / returns of items for other reasons, or for items that have been delivered more than 5 business days before customer notifies us of the problem.

Return shipping

You will be responsible to pay for return shipping to a designated domestic address within Japan.

When the goods will be shipped?

Each product has its own shipping schedule. The time of dispatchment to Japan for each product is equivalent to the delivery time to Hong Kong as listed in the "Warranty and Shipping" section in its product page.

We will contact you by e-mail or phone for the estimated shipping date if you are ordering items that are out of stock or may experience shipping delay.

Available Payment Methods

Bank transfer, credit card, convenience store / Japan Post Bank payment, buy first pay later methods, Octopus payment, SEPA bank transfer, Alipay, WeChat Pay, and BOC Pay.

Payment Deadline

Payment must be completed within 24-48 hours after you have submitted the order.

Business License

Langya Tech is a trading name of Langya AI Limited, a company registered in Hong Kong. Company registration number: 2172801.