TeamViewer - Servicecamp (Add-on to License, Annual Billing)

• Resolve more support requests faster.
• Keep all communication in one place.
• Initiate remote control connections instantly.
• Focus on providing excellent services.
• Set up servicecamp in minutes.
• Costs less than purchasing a separate platform.
• Streamlines your support processes and workflows.

Seamless Ticket Management
Prioritize, track, sort, solve, and measure incoming requests in a single platform.

QuickSupport Integration
Let customers create tickets directly from the TeamViewer QuickSupport module.

Customization Options
Create custom ticket submission forms and branded customer portal.

 
Customer Portal
Customize your customer portal to match your corporate identity. Create customized ticket submission forms to collect necessary information upfront and eliminate confusing back-and-forth communication.

Prioritized Tickets
servicecamp automatically prioritizes your tickets by urgency level. The most important issues will always appear at the top of your list, so you know which tickets you need to address first.

Reports
Use the in-built reporting functionality, or instantly integrate servicecamp data into tools like Excel, Power BI, and Tableau to gain even greater insights.

Use Existing Support E-mail Address
With servicecamp, you don’t need to change your current support email addresses, so there is no need to communicate a new address to your customers.

Private Notes
Use private notes for internal, cross-team collaboration, or set a reminder for yourself in a customer’s ticket history. Now you won’t miss a thing and will be able to resolve tickets faster.

Quoting
Reply to tickets while you continue to read and add relevant quotes from previous conversations to your reply. The typed answer will still be there when you switch back to the ticket after quoting a relevant ticket passage.

Security
servicecamp complies with European data security regulations and two-factor authentication to keep your data safe. Plus, with servicecamp, you never have to worry about spam again. We effectively filter spam from your inboxes to ensure that your team has a smooth workflow.

Centralized Customer Information
Gather relevant customer information in your inbox. When receiving or opening a ticket, all relevant information related to the sender is visible from inside the ticket. When selecting a specific contact, you can see the entire ticket conversation at a glance.

Follow-Up
Are you awaiting a response or unable to resolve a ticket right away? Get automatic reminders so you can determine if action is necessary or possible. Use the follow-up functionality to define when the ticket should reappear in your ticket list.

Auto-Close
Set the number of days a ticket should be automatically closed after it has been opened. If a customer doesn’t respond the ticket will be closed and removed from your list. This reduces inbox clutter and allows you to focus on the important tickets in your queue.

Sort and Quantify Recurring Issues
Sort incoming support tickets into topics. With this feature, you can quantify and measure frequently asked questions and recurring support issues. This will help you keep an eye on topics that are more urgent than others to ensure priority requests come first.

QuickSupport Integration
Make your service more accessible to your customers by giving them the ability to create a servicecamp ticket within the QuickSupport module, even if the supporter is offline.You can add custom information to proactively collect details so that the supporters are optimally prepared for the session.

Create a Ticket Without Logging In
Give your customers the option to create tickets from the Customer Portal without logging in or signing up for servicecamp. Create an easier way for your customers to get the support they need without the hassle of account login, creation, or email trails.

CC on Tickets
Enable your users to add more people to the conversation on servicecamp support tickets. Include multiple email addresses as a CC in the ticket request. This enables a clear flow of communication within the team and a more productive ticket solving solution.

Brand Your Email Address
Use branding to make your services more professional. Now you can send emails through your own domain when responding to tickets in servicecamp. By using your own mail server to send outgoing emails, you will be able to enhance brand recognition and awareness.