Politique de résiliation

Order Cancellation

We are happy to cancel your order before we process your order.  However, if we have already processed your order before you submit the order cancellation request, we cannot cancel your order.

We typically process your order within few hours during business days after you have submitted and paid for your order.

As there are costs associated with cancelling an order, we charge 10% of the total amount of the cancelled order, with a minimum of HK$50-equivalent, as the cancellation fee.

Please note that you will also bear all the charges that it will incur for the refund (e.g. transaction fees) charged by the relevant financial institutions (such as the credit card company or bank).

Please remember it can take some time for your bank or credit card company to process and post the refund.

To cancel your order:

  1. You must email us at support@langyatech.com (we do not accept order cancellation requests through any other methods).
  2. Write down clearly the invoice number, which items with their SKU and the quantities you would like to cancel in the email.
  3. We do not process an order cancellation request if the email address, phone number, invoice number, or SKU provided do not match with the information in the original order.
  4. We will contact you by email once we have reviewed and processed your request.

List of non-refundable & non-returnable items

The products and services listed below are strictly non-refundable and non-returnable without exceptions:

  • Perishable goods (such as food, flowers, or plants),
  • Custom products (such as special orders or personalized items),
  • Personal care goods (such as beauty products),
  • Hazardous materials, flammable liquids, or gases,
  • Sale items, promotion items, or gift cards,
  • Software, or
  • Any services.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong recipient name or shipping address), or
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, or affected by a natural disaster).