Self-Pickup Option (Hong Kong & Macao only)

Where can I collect my purchase?

Self-pick-up collection is currently only available to Hong Kong SAR and Macau SAR.  There are two options:

  1. For self-pickup points in Central or Cyberport, the pick-up time is “By Appointment” only.
  2. You can also select a pickup point from SF Express Store or Locker - shipping fee may apply.

How does it work?  (Self Pickup at SF Express Store or Locker)

SF Express Store or Locker pickup option is only available to Hong Kong SAR and Macau SAR.

  1. Enter a SF Express Store or Locker address to the shipping address at the checkout. And enter a mobile that SF Express can reach you at.
  2. Enter your payment details to complete your order at the checkout page.
  3. We'll email you with updates when your order has been sent on its way, and SF Express will send you a notification when your items are ready for collection.
  4. Your order will be available for collection at your chosen location for 3 calendar days before it is returned to the warehouse of SF Express. If SF Express does not hear from you in 3 months, SF Express will then permanently detain the item and not return it to you – we are not responsible for your loss in this case.

An order with multiple items may be grouped into one collection.  For those who would like to receive each item as soon as they are ready, please separate them into multiple individual orders.

How does it work?  (Self-Pickup Point option)

Own Pickup Point pickup / Hand-Delivery option is By Appointment only, only available to Hong Kong SAR.

  1. Select Self Pickup Point option at the checkout page, and enter a mobile number that can receive Whatsapp messages.
  2. Enter your payment details to complete your order at the checkout page.
  3. We'll email you with updates when your order has been sent on its way. When it’s ready for collection, we’ll send you a Whatsapp message to set up the meeting place and time for collection.
  4. When collecting your order, please bring photo ID, and the collection confirmation email, SMS or Whatsapp message with you.
  5. Your order will be available for collection at the pre-agreed meeting place and time for 15 minutes. If you do not show up after 15 minutes passed the pre-agreed meeting time and our staff have to leave that location, we’ll send you a Whatsapp message to set up a new meeting place and time for collection.  If the item is not collected from us in 3 months, we will then permanently detain the item – we are not responsible for your loss in this case.

Please inform us if you would like to receive each item in your order as soon as they are ready.  Otherwise, we’ll wait for the arrival of all the items in your order and consolidate them into one collection.  We will keep you updated every step of the way either way.

How long do I have to collect my order?

For SF Express Store option

You have 3 calendar days from receiving your collection notification from SF Express.  If your order is not collected within 3 calendar days, it will be shipped to the warehouse of SF Express.  In this case, you will have to arrange the item to be delivered to your chosen SF Store with SF Express yourself.  If SF Express do not hear from you after 3 months, SF Express will detain the item and not return it to you – we are not responsible for your loss in this case.

For Self-Pickup Point option

Your order will be available for collection at the pre-agreed meeting place and time for 15 minutes.  If you do not show up after 15 minutes passed the pre-agreed meeting time and our staff have to leave that location, we’ll send you a Whatsapp message to set up a new meeting place and time for collection.  If the item is not collected from us in 3 months, we will then permanently detain the item – we are not responsible for your loss in this case.

Can I change the collection location for my order?

For Self-Pickup Point option, we are able to change the collection location free of charge - please note that it may take up to 3 business days for the item to arrive in the new location.

For SF Express Store or Locker option, we are able to change the collection location and will charge a processing fee of HK$50 plus the additional shipping cost incurred due to the change.

What is the verification process during the collection? Can someone else collect my order?

For SF Express Store or Locker option
When collecting your item from SF Express Store or Locker, you, or the person on behalf of you, can collect the order. You, or the person on behalf of you, must show the confirmation notification from SF Express to collect your item. We are not responsible if someone else, who is not known by you, collect your order as we will not receive any notification from SF Express for the collection.

For Self-Pickup Point option
In order to avoid fraud and verify the identity of the person who collects the order, when collecting your order from Self-Pickup Point,

  • For an order paid by credit card, the name of your photo ID must match with the name of the credit card used in the order, or
  • For an order paid by FPS or bank wire transfer, either
    • We’ll send a message to the mobile number provided by you in the order to verify the person, who collects the order, is the mobile number’s owner. We are not responsible of your loss if someone unauthorized by you uses your phone to pick up the order, or
    • The name of your photo ID must match with the name of the bank account used in the order.

You must also bring your collection confirmation email or notification message in order us to release the item(s) to you.