Conversation Analytics Bot

🔒 Global Enterprise Security & Compliance

We know your conversation logs contain highly sensitive customer data. Our architecture is built from the ground up to align with strict global data privacy regulations including GDPR, CCPA, and the HK PDPO.

• Zero-Training AI: We utilize Tier-1 Enterprise LLM endpoints. Your data is strictly used for your audit and is never used to train public AI models.
• Zero Data Retention (True BYOS): We use a Bring Your Own Storage model. Your logs are processed in temporary RAM and are permanently destroyed by us the second your report is generated.
• Data Sovereignty Ready: Need your data to stay in a specific region? We offer dedicated server deployments (US, EU, APAC, HK) to ensure your data never crosses borders.

The Problem: The 1% QA Myth

Whether you are using Human Agents (Zendesk/Intercom) or have deployed a new AI Chatbot, unmonitored conversations lead to massive blind spots:

• AI Hallucinations: Your chatbot is confidently giving customers incorrect facts, fake refund policies, or broken links, costing you money and reputation.
• Endless Support Loops: Customers are getting trapped in frustrating loops where the bot fails to escalate to a human, but standard analytics still mark the chat as "Resolved."
• Meaningless Metrics: Traditional analytics tell you how many people talked to the bot, but not how they felt or if their problem was actually solved.
• The Language Barrier: Your global support teams chat in dozens of languages, making it impossible for centralized HQ to review transcripts without expensive translation steps.

Why use our specialized service instead of just pasting logs into ChatGPT? Because our backend is engineered specifically for deep-dive conversation auditing.

1. No Guessing. Verbatim Evidence.

Unlike standard AI tools that summarize and guess, our platform is built on strict Evidence-Based Extraction. When we tell you your bot hallucinated or an agent failed, our system extracts the exact, verbatim quote from the transcript to prove it. Get undeniable ground truth, not AI guesswork.

2. Dual-Dimensional Sentiment Analysis

We don't just look for angry words. Our engine separates Topic Sentiment (how the user feels about their situation) from Support Satisfaction (how they feel about the help they received). Stop penalizing your team for negative situations, and start measuring true support ROI.

3. Multilingual Reporting & Cross-Border Support

Operating globally? Our engine automatically detects the language of your raw chat transcripts, but allows you to generate your final C-Suite reports in English (or the language of your choice). Crucially, verbatim evidence quotes are preserved in their original language so context is never lost in translation.

Industry / Use Case	The Problem	The Win
Knowledge Base & Bots	Companies upload hundreds of documents to train their bots, but have a massive blind spot: they don't know what the bot doesn't know.	Our Knowledge Gaps report automatically extracts the exact user questions the bot failed to resolve, telling your content team exactly which new FAQs need to be written.
SaaS & Technology	Users are struggling with a new feature release, but the product team doesn't know exactly where the friction is.	Discover exactly what users are asking about. We extract verbatim quotes of users expressing confusion, giving your UX team precise feedback.
E-Commerce & Retail	Cart abandonment is high, and support tickets regarding shipping are overwhelming human agents.	Instantly discover if the chatbot is hallucinating incorrect return policies or failing to track orders.

1. Done-For-You (Managed Audit Service) *Most Popular*

Don't have the time to format data or read reports? Let our team of data experts do the heavy lifting:

• Data Engineering & Extraction: We securely extract, clean, and format your raw chat logs from Zendesk, Intercom, or your custom AI bot.
• Custom Taxonomy Tuning: We calibrate the AI’s extraction rules to perfectly match your specific industry jargon, product lines, and compliance needs.

2. Self-Serve (API & BYOS)

For technical teams who want to run the audits themselves:

• Cloud Sync (BYOS): Seamlessly sync folders via secure Google Drive or Dropbox links.
• Developer API: Automate your pipeline. Trigger analysis runs via API and pipe JSON results straight to your data warehouse.

Stop letting your chatbot's mistakes cost you customers.

Use the Request for Quotation button at the top of this page to contact our team. We will securely process a sample of your chat logs and deliver your first audit completely free.